Terms & Conditions

1. Introduction.

These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions. This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

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2. Intellectual Property Rights.

Other than content you own, which you may have opted to include on this Website, under these Terms, Feldhawk and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website,

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3. Restrictions.

You are expressly and emphatically restricted from all of the following: 1. publishing any Website material in any media; 2. selling, sublicensing and/or otherwise commercializing any Website material; 3. publicly performing and/or showing any Website material; 4. using this Website in any way that is, or may be, damaging to this Website; 5. using this Website in any way that impacts user access to this Website; 6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity; 7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website; 8. using this Website to engage in any advertising or marketing; Certain areas of this Website are restricted from access by you and Feldhawk may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

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4. Your Content.

In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Feldhawk a non-exclusive, worldwide, irrevocable, royalty-free, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be infringing on any third party’s rights. Feldhawk reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

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5. No warranties.

This Website is provided “as is,” with all faults, and Feldhawk makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

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6. Limitation of liability.

In no event shall Feldhawk, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Feldhawk, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

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7. Indemnification.

You hereby indemnify to the fullest extent Feldhawk from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

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8. Severability.

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

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9. Variation of Terms.

Feldhawk is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

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10. Assignment.

Feldhawk shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

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11. Return/Exchange Policy

For products that are custom built, all sales are final. No returns on custom products. For standard products, all requests for returns and exchanges must be submitted to Feldhawk within TWO WEEKS of receiving your product(s). Due to the outdoor application of our products, all return/exchange requests outside of that timeline can not be permitted. If requested within the appropriate timeline, returns and exchanges will have to be shipped back to Feldhawk at 478 S West Frontage Rd, #105 Springville, UT 84663 at the customers expense. Once the product has been inspected for damage or use, it will then be checked back into inventory and the order will be refunded to the customer minus a restock/exchange fee (for returns the fee is 25% of the order, for exchanges the fee is 10% of the order total). Note: these fees help Feldhawk recover a portion of the shipping and packaging cost of the initial shipment to customers. *note - for products to be considered for restocking, they have to arrive in re-sellable condition. Therefore, it is advisable that the customer take the necessary steps to ensure the product is repackaged with care to avoid any damage in shipping.

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12. Entire Agreement.

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Feldhawk and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

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13. Governing Law & Jurisdiction.

These Terms will be governed by and construed in accordance with the laws of the State of Utah , and you submit to the non-exclusive jurisdiction of the state and federal courts located in Utah for the resolution of any disputes.

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14. Production & Shipping Lead Times
Please be advised that all products are handcrafted and manufactured to order. Lead times may vary and are only estimates.
If you are not satisfied with this lead time, please contact us to discuss options for expedited lead times. For custom sizes and styles, longer lead times may apply. For questions contact Feldhawk at support@feldhawk.com.
If you require a production and/or shipping method other than standard production and standard ground shipping service, please contact us within 48 hours of receipt your order invoice to request expedited production and/or shipping options which may be available for an additional fee.  We will do everything in our power to meet your expedited needs but please be aware that expedited production and shipping are not always available and are not guaranteed. Please contact us to discuss options for expedited services offered by Feldhawk at support@Feldhawk.com.
Please do not arrange for an install until you have received all correct items from your order. Feldhawk will not be responsible for any contractor expenses and/or other fees incurred outside of your transaction with Feldhawk.
 

15. Shipping Methods
Ground shipments (smaller items) will typically take 3-5 business days in transit. Orders that have to go freight will typically take 5-10 business days in transit, and will be delivered curbside.  In some cases where the box is too large to be unloaded using the lift gate on the back of the truck, the customer will need to pick the order up at the local HUB.  It is the consumer’s responsibility to arrange for delivery beyond the curb or to pick up at the local HUB.
Feldhawk will not be responsible to replace or refund any incorrect order which has been transported away from the original drop off location of the original shipping company.
Please do not schedule the installation for your product until it has arrived. 
Make sure your shipment includes installation assembly instructions. If not, please contact support@Feldhawk.com and our customer service team will email or send you a copy of the instructions.
 

16. Shipping Address
Please provide a physical address to ship your order to. If you need to change this address once the order has been placed, please contact us prior to your order shipping and we will gladly update your shipping address.  If you contact us once your order has left our facility to request a different shipping address, we will do what we can to ensure this change is made but cannot guarantee delivery to that address.   There is a Re-Route Fee for this and it will increase the shipping time so please try and make sure that we have the correct shipping address prior to your order leaving our facility.
 

17. Holding Orders
Orders cannot be placed on hold.  If you are not going to be available to receive your order you can contact us prior to it leaving and provide us with an alternative address to ship it to. You may contact once it has left our facility and re-route it to an alternative address, please be aware that there is a charge to re-route your shipment.  Orders that have not been confirmed for shipping within 1 week of the agreed upon date will be charged a fee of 20%.
 

18. Canceled Orders
Please note that all sales orders placed will have until the close of the following business day to be cancelled with no cancellation fee. This must be done over email by the person that placed the order (no other form of communication will be accepted). All orders cancelled after the following business day are subject to 30% cancellation fee. After the 3rd business day of an order being placed, there will be no cancelation permitted.
 

19. Changes to Orders
All changes that need to be made to an existing order need to be made before the end of the next business day after placing the order, this must be done over email by the person that placed the order (no other form of communication will be accepted). All Changes made to an order after the next business day following placing the order will incur a 20% Change Order Fee. Please understand that these custom made products often begin to be manufactured the day following order placement and can result in wasted product when changes are submitted. After the 3rd business day of an order being placed, there will be no changes permitted.
 
20. Product Substitution
In the event that your specific product is no longer available, Feldhawk reserves the right to substitute the part with a comparable product in quality, style and color.
 

21. PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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Contacting us
If you have any questions about the Website Terms and Conditions, the practices of this site, or your dealings with this site, please contact us at:

Feldhawk
Online: feldhawk.com
Email: support@feldhawk.com